Worn out garage door rollers.
The problem became evident as soon as we started examining the customer's door. Several different rollers had become incredibly worn, which caused the door to make very loud noises each time it moved. To prevent the situation from exacerbating, we replaced installed nylon rollers in place of the damaged units, and the door returned to its near-silent operation.
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* $29 service call - deducted from the service
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